Frequently Asked Questions

Do you have a question about Maggie’s? If so, you may find the answer below or if you still need more help please call us on 0300 123 1801 or email us at enquiries@maggiescentres.org

 

Our Centres

1. What is Maggie’s?
2. What are Maggie’s Centres?
3. What does the Maggie’s programme of support involve?
4. What makes Maggie’s unique?
5. Is Maggie’s a hospice?
6. Do I need to be referred by my doctor or make an appointment to visit a Maggie’s Centre?
7. Can anyone visit Maggie’s or is it just for people with cancer?
8. How many Centres does Maggie’s have?

 

Our fundraising

9.  How much money did you raise last year?
10. How do you raise your funds?
11. How much does it cost to run a Maggie’s Centre?
12. Why do you invest a lot of money in the design and architecture of your Centres?
13. How is my fundraising helping?
14. How do you look after the personal details of your supporters?

 

Our organisation

15. Is Maggie’s part of the NHS?
16. Is Maggie’s a Scottish Charity?
17. How many staff do you employ?
18. How is Maggie’s governed?
19. How do you ensure the Maggie’s programme of support is consistently meeting the needs of people with cancer?
20. What is Maggie’s ambition for the future?

 

1. What is Maggie’s?

Maggie’s is a charity offering free practical, emotional and social support for people with cancer and their family and friends through support Centres built in the grounds of NHS hospitals.

Maggie’s was founded in 1995 by Maggie Keswick Jencks and her husband Charles Jencks. Maggie lived with advanced cancer for two years and during that time she used her knowledge and experience to develop a new type of cancer care. Maggie was determined that people should not “lose the joy of living in the fear of dying”.

Back to top

 

2. What are Maggie's Centres?

Built in the grounds of specialist NHS cancer hospitals, each Maggie’s Centre is designed to be a warm and welcoming place, where qualified professionals are on hand to offer our programme of support to help people find their way through cancer.

An uplifting environment can reduce stress and anxiety so each of our Centres is designed to feel like a home-from-home with a big kitchen table at the heart. Great design and architecture is vital to the care and support we offer so we work with renowned architects whose expertise and experience deliver the calm surroundings that are so important to the people who visit and work in our Centres.

Back to top

 

3. What does the Maggie’s programme of support involve?

Our evidence-based core programme of support has been shown to improve the physical and emotional wellbeing of people living with cancer during their treatment and recovery.

This includes emotional support which might involve a one-to-one or group session with one of our Clinical Psychologists, stress reduction and relaxation workshops, or art therapy and creative writing courses.

Practical support might include advice on benefits and eating well, specialist support for managing hair loss and skin care during and after treatment, a Getting Started course for people who are newly diagnosed or our Where Now? course for adjusting to life after cancer.

Social support comes from the people who work in and visit our Centres, and the supportive community around each kitchen table who understand what it is to be living with cancer.

Back to top

 

4. What makes Maggie’s unique?

We are the only charity that offers a programme of support meeting the practical, emotional and social needs of people living with cancer and their family and friends in the calm, uplifting environment of our Centres – each of which is individually designed to reduce stress and anxiety. No other charity offers this unique model of support.

Back to top

 

5. Is Maggie’s a hospice?

Maggie’s is here for anyone and everyone living with cancer. The support we offer is not residential and we are not a hospice. Each of our Centres operates on a ‘drop in’ basis on weekdays from 9am to 5pm, or 24/7 on our Online Centre.

Back to top

 

6. Do I need to be referred by my doctor or make an appointment to visit a Maggie’s Centre?

No referral or appointment is needed to visit a Maggie’s Centre. Each of our Centres operates on a ‘drop in’ basis on weekdays from 9am to 5pm, or 24/7 on our Online Centre.

Our Centres are there for people with cancer and their family and friends at any stage of a cancer diagnosis including before, during and after treatment.

Back to top

 

7. Can anyone visit Maggie’s or is it just for people with cancer?

Maggie’s is here for anyone and everyone affected by cancer. From someone living with cancer to the family and friends that care about them, Maggie’s provides a programme of support for all.

Back to top

 

8. How many Centres does Maggie’s have?

There are 19 Maggie’s Centres providing support for people with cancer across the UK, online and abroad, with more planned for the future.

We also have a number Centres in development. To find out more visit the Our Centres page on our website.

Back to top



Our fundraising

9. How much money did you raise last year?

Thanks to the huge generosity of our supporters we raised a total of £19.5million in 2016 which enabled us to build new Centres and invest further in our programme of support.

Maggie’s relies almost entirely on voluntary donations and the money we raise is thanks to our wonderful supporters from charitable trusts and individuals, to the valued local communities around each of our Centres.

Back to top

 
 

10. How do you raise your funds?

Maggie’s is a member of the Fundraising Regulator, click here for our Fundraising promise.

Our funds are almost entirely raised from voluntary donations and are used to support and grow our network of Centres and to develop the unique, high quality programme of support we offer to people with cancer and their family and friends.

We raise our income directly from our supporters with the aim of making the biggest difference possible to those that visit our Centres

Back to top

 

11. How much does it cost to run a Maggie’s Centre?

On average it costs £590,000 to run a Maggie’s Centre. Each Maggie’s Centre is different so costs vary depending on the specific programme of support we offer and the number of visitors the Centre supports.

We rely almost entirely on voluntary donations to support and grow our network of Centres and to develop our unique, high quality programme of support. Our aim is to make the biggest difference we can to people living with cancer and their family and friends.

Back to top

 

12. Why do you invest money in the design and architecture of your Centres?

Evidence shows that an uplifting environment can reduce stress and anxiety so the architecture and design of each Maggie’s Centre is vital to the care we offer; it also helps to facilitate the support that our professional staff provide to people living with cancer and their family and friends.  

Every Centre is carefully and individually designed to create a warm and welcoming environment with each sharing similar qualities and spaces as well as being designed to feel more like a home than a hospital, with no reception desk, no signs on the wall, no name badges and a big kitchen table at their heart.  

Back to top

 

13. How is my fundraising helping?

Thanks to the huge generosity of our supporters the money they raise enables us to provide free practical, emotional and social support for people with cancer across the UK.

Back to top

 

14. How do you look after the personal details of your supporters?

We take our responsibility for supporter data very seriously and existing supporters can update their contact preferences at any time by contacting us.

Maggie’s adheres to standards set by the Information Commissioner’s Office..  For more information please click here to our Privacy Policy and here for our Terms & Conditions.

Back to top

 

Our organisation

15. Is Maggie’s part of the NHS?

 Maggie’s is an independent charity and we work in partnership with the NHS. Each of our Centres is built in the grounds of specialist NHS cancer hospitals at the invitation of the local NHS trust.

By working in partnership, Maggie’s and the NHS are able to enhance the support available to people with cancer and their family and friends before, during and after treatment.

Back to top

 

16. Is Maggie’s a Scottish charity?

Maggie’s was founded in Scotland in 1996 and the first Centre opened in Edinburgh. We are now an established national charity with a presence across the UK as well as internationally.

Back to top

 

17. How many members of staff do you employ?

In 2016 the average number of employees working for Maggie’s was 186. Around half of our staff are experts that deliver our programme of support in our Centres, with the other members of staff supporting their work through fundraising, administration and communications. Our Centre staff are qualified professionals usually with a background in the NHS.

In addition, over 100 professionally qualified sessional staff deliver many of the courses run in each of our Centres such as sessions on nutrition, art therapy, tai-chi and creative writing.

Across our network of Centres, we also rely on the time, expertise and dedication over 1,000 volunteers.

Back to top

 

18. How is Maggie’s governed?

Maggie’s is a company limited by guarantee and a registered charity. We are governed by a Board of Directors.

Our board are leading professionals bringing together expertise and valuable experience from different sectors with their role being to set Maggie’s strategic direction, monitor the delivery of our objectives, uphold our values and governance, as well as advise and support our Chief Executive.

Our Chief Executive leads our charity as well as being delegated with the day-to-day management of Maggie’s. She works with her Executive Team to deliver the organisation’s strategy and goals.

Our programme of support is also governed by our Professional Advisory Board (PAB) which is made up of leading clinicians and cancer experts.

Back to top

 

19. How do you ensure the Maggie’s programme of support is consistently meeting the needs of people with cancer?

The evidence-based core programme of support offered in each of our Centres is overseen by the Maggie’s Professional Advisory Board (PAB) which is made up of leading clinicians and cancer experts. The PAB advise on the programme of support to ensure its quality and with their input develop it further to complement medical treatment.

Back to top

 

20. What is Maggie’s ambition for the future?

Our aim is to make the biggest difference we can for people living with cancer and their family and friends.

Today, there are two million people living with or after cancer in the UK and this figure is steadily rising, with more than 300,000 new diagnoses each year.

To meet this growing need we plan to open more Centres and support more people through the Centres we already have; our ambition for the future is to have a Maggie’s Centre at every specialist NHS cancer hospital across the UK.

Back to top