Maggie's Privacy Policy

At The Maggie Keswick Jencks Cancer Caring Centres Trust (Maggie’s or we or us) we are committed to protecting your privacy. The data controller for the purposes of this Privacy Policy is Maggie’s. This Privacy Policy sets out the data processing practices carried out by Maggie’s.

If you have any requests concerning your personal information or any queries with regard to these practices please contact our Supporter Care Team or Data Protection Officer at Maggie’s, The Gatehouse, 10 Dumbarton Road, Glasgow, G11 6PA or at enquiries@maggiescentres.org or call us on 0300 123 1801. Please note that all data thus captured will be used and held in accordance with the requirements of the Data Protection Act 1998.

Contents

1. Information collected

2. Use of personal information

3. Other websites

4. Your information

4.1. Collecting your information

4.2. How we use your data

4.3. How we keep your data safe

4.4. Keeping your information up to date

4.5. Will you ever sell or swap my information?

4.6. Your data rights

5. Building profiles of supporters and targeting communications

6. Direct Marketing

7. Sharing your story

8. Support for individuals affected by cancer

9. Children's data

10. Use of cookies

10.1. Cookies we use

11. Disclaimer

12. Amendments

1. Information collected

We collect information from you when you enquire about our fundraising activities, make a donation, make an enquiry to this website or if you otherwise provide us with personal information as as, in person, over the phone, online, on paper or by SMS. In addition to the above, we collect information automatically about your visit to our website. Please see our Cookies section for more details.

Information which we may collect includes name, date of birth, email address, postal address, telephone numbers and credit/debit card details. 

We also gather general information about the use of our website, in particular which pages users visit most often. We may also track popular links on Maggie’s emails. We may use this information to personalise the way our website is used to improve the service we provide to users. Wherever possible we use aggregated or anonymous information which does not identify individuals.

Please note that we may also collect sensitive personal data relating to your health if (i) you are a user of our centres / programmes providing support to individuals affected by cancer or (ii) you share your story with us about your experiences of cancer. Such sensitive personal data will only be used in accordance with sections 11 and 12 of this policy.

2. Use of personal information

We will use your personal information:

  • To provide you with information about products and services that you have requested.
  • To deal with your enquiries and requests
  • For administration purposes
  • To further our charitable aims including Fundraising 

As part of this, we may send you information about Maggie’s according to the preferences you submitted via our website. If you would like to update your preferences at any point, please email us at enquiries@maggiescentres.org or call us on 0300 123 1801.

Alternatively you can also write to us at Maggie’s, The Gatehouse, 10 Dumbarton Road, Glasgow, G11 6PA.

Please note that we will not pass on your personal information to third parties unless we are working with a partner to help Maggie’s communicate to you to provide you with a service to help our cause or we are obliged to do so by law.

3. Other websites

Our website contains links to other websites that are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you that will be used by them in accordance with their privacy policy, which may differ from ours.

4. Your information

4.1. Collecting your information

 

We collect information in the following ways:

  • When you give it to us DIRECTLY

You may give us your information in order to sign up for one of our events, tell us your story, make a donation, purchase our products or otherwise communicate with us.  Sometimes when you support us, your information will be collected by an organisation working for us (for example, a professional fundraising agency), but we are responsible for your data at all times.

  • When you give it to us INDIRECTLY

Your information may be shared with us by independent event organisers, for example the London Marathon or fundraising sites like Just Giving or Virgin Money Giving.  These independent third parties should only do so when you have indicated that you wish to support Maggie’s and with your consent. You should check their Privacy Policy when you provide your information to understand fully how they will process your data.

  • When you give permission to OTHER ORGANISATIONS to share or it is available publicly

We combine information you provide to us with information available from external sources.  This is known as data- or tele-appending and enables us to contact you in the event that you change your address or phone number, or didn’t provide it to us.  We also use this information to gain a better understanding of our supporters to improve our fundraising methods, products and services.

The information we get from other organisations may depend on your privacy settings or the responses you give, so you should regularly check them.

This information comes from the following sources:

Third party organisations

You may have provided permission for a company or other organisation to share your data with third parties, including charities.  This could be when you buy a product or service, register for an online competition or sign up with a comparison site.

Social Media

Depending on your settings or the privacy policies for social media and messaging services like Facebook, Instagram or Twitter, you might give us permission to access information from those accounts or services.

Information available publicly

This may include information found in places such as Companies House, the electoral roll and information that has been published in articles/ newspapers.

  • When we collect it as you use our WEBSITES OR APPS

Like most websites, we use “cookies” to help us make our site – and the way you use it – better. Cookies mean that a website will remember you. They’re small text files that sites transfer to your computer (or phone or tablet). They make interacting with a website faster and easier – for example by automatically filling your name and address in text fields.

In addition, the type of device you’re using to access our website or apps and the settings on that device may provide us with information about your device, including what type of device it is, what specific device you have, what operating system you’re using, what your device settings are, and why a crash has happened. Your device manufacturer or operating system provider will have more details about what information your device makes available to us.

There are more details in our Cookie Policy below.

 

4.2. How we use your data

 

The type and quantity of information we collect and how we use it depends on why you are providing it. 

Supporters

If you support us, for example make a donation, volunteer, register to fundraise,  sign up for an event or buy something from our shop, we will usually collect:

  • Your name
  • Your contact details
  • Your date of birth
  • Your bank or credit card details. 

Where it is appropriate we may also ask for:

  • Information relating to your health (for example if you are taking part in a high risk event) 
  • Why you have decided to donate to us. We will never make this question mandatory, and only want to know the answer if you are comfortable telling us.

We will mainly use your data to:

  • Provide you with the services, products or information you asked for
  • Administer your donation or support your fundraising, including processing gift aid
  • Keep a record of your relationship with us
  • Ensure we know how you prefer to be contacted
  • Understand how we can improve our services, products or information.

If you enter your details onto one of our online forms, and you don’t ‘send’ or ‘submit’ the form, we may contact you to see if we can help with any problems you may be experiencing with the form or our websites.

We may also use your personal information to detect and reduce fraud and credit risk.

4.3 How we keep your data safe

 

We ensure that there are appropriate technical controls in place to protect your personal details.  For example our data and hardware is housed in a secure data centre, which is accessed via encrypted network connections for protection. We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff, volunteers and contractors.

Sometimes we use the services of our corporate partners or other reputable companies to collect or process personal data on our behalf.  Before we permit a company to collect or process personal data on our behalf we seek to put a written Agreement in place. This Agreement sets out our expectations and requirements, especially regarding how the company manages the personal data they have collected or have access to. It also ensures they are legally bound to adhere to the Data Protection Act 1998 and any other applicable law or regulation in relation to data protection.

Some of our suppliers may run their operations outside the European Economic Area (EEA).  Although they may not be subject to same data protection laws as companies based in the UK, we will take all steps reasonably necessary to make sure they provide an adequate level of protection in accordance with UK data protection law. By submitting your personal information to us you agree to this transfer, storing or processing at a location outside the EEA.

We may need to disclose your details if required to the police, regulatory bodies or legal advisors.

We will only ever share your data in other circumstances if we have your explicit and informed consent.

4.4. Keeping your information up to date

 

Where possible we use publicly available sources to keep your records up to date; for example, the Post Office’s National Change of Address database and information provided to us by other organisations as described above.

We really appreciate it if you let us know if your contact details change.

From time to time we may use external data sources to create a profile of your interests and level of potential donations so that our communications to you are as appropriate and cost effective as possible.

We may occasionally use external data lists to check the accuracy of the telephone numbers we hold for our supporters.

4.5. Will you ever sell or swap my information?

 

We may share your information with:

  • Third parties to provide services on our behalf, including delivering postal mail, making calls to our supporters, sending emails, analysing data and processing credit card payments. We may also provide information to third parties, such as Riprap for example, who assist with programmes we run to provide support for people living with cancer and their friends and family. We will only provide those third parties with the information they need to deliver the service and we ensure that your data is treated with the same level of care as if we were handling it directly;
  • Analytics and search engine providers that assist us in the improvement and optimisation of our website;
  • With third parties if we run an event in partnership with that third party. We will be very clear what will happen to your data when you register for such an event.

 We may also disclose personal information if required to do so by law and may use external data for the purposes of fraud prevention and credit risk reduction.

Other than this, we will never sell or swap your personal details with other organisations for their marketing purposes.

4.6. Your data rights

 

You have a right to ask us to stop processing your personal data, and if it’s not necessary for the purpose you provided it to us for (e.g. processing your donation or registering you for an event) we will do so.  Contact us on 0300 123 1801 or email enquiries@maggiescentres.org if you have any concerns.

You have a right to ask for a copy of the information we hold about you, although we may charge £10 to cover the costs involved.  If there are any discrepancies in the information we provide, please let us know and we will correct them.

If you want to access your information, send a description of the information you want to see and proof of your identity by post to Data Protection Officer, Maggie’s, The Gatehouse, 10 Dumbarton Road, Glasgow, G11 6PA. We do not accept these requests by email so we can ensure that we only provide personal data to the right person.

If you have any questions please send these to enquiries@maggiescentres.org, and for further information see the Information Commissioner’s guidance here.

If we have been unable to deal satisfactorily with any concerns you may have over how we have processed your personal information, you have the right to make a complaint to the Information Commissioner’s Office. 

5. Building profiles of supporters and targeting communications

We use profiling and screening techniques to ensure communications are relevant and timely, and to provide an improved experience for our supporters.  Profiling also allows us to target our resources effectively, which donors consistently tell us is a key priority for them.  We do this because it allows us to understand the background of the people who support us and helps us to make appropriate requests to supporters who may be able and willing to give more than they already do.  Importantly, it enables us to raise more funds, sooner, and more cost-effectively, than we otherwise would. 

When building a profile we may analyse geographic, demographic and other information relating to you in order to better understand your interests and preferences in order to contact you with the most relevant communications.  In doing this, we may use additional information from third party sources when it is available.  Such information is compiled using publicly available data about you, for example addresses, listed Directorships or typical earnings in a given area. 

6. Direct Marketing

With your consent, we will contact you to let you know about the progress we are making and to ask for donations or other support.  Occasionally, we may include information from partner organisations or organisations who support us in these communications.  

We make it easy for you to tell us how you want us to communicate, in a way that suits you. Our forms have clear marketing preference questions and we include information on how to opt out when we send you marketing. If you don’t want to hear from us, that’s fine.  

Just let us know when you provide your data or contact us on 0300 123 1801, write to us at Maggie’s, The Gatehouse, 10 Dumbarton Road, Glasgow, G11 6PA or email enquiries@maggiescentres.org.

7. Sharing your story

Some people choose to tell us about their experiences with cancer to help further our work.  They may take on a role as an Ambassador or Volunteer, attend our events or sit on our boards.  This may include them sharing sensitive information related to their health and family life in addition to their biographical and contact information. 

We use some of the information provided, including gender, ethnicity or the type of cancer people have experience with, to target opportunities where you may wish to get involved with our work, for example, sharing your story with us.  We will also monitor the types of people who are involved to ensure that the views we hear are representative of all people affected by cancer.

If we have the explicit and informed consent of the individuals, or their parent or guardian if they are under 18, this information may be made public by us at events, in materials promoting our campaigning and fundraising work, or in documents such as our annual report. 

8. Support for individuals affected by cancer

We run programmes to provide support to people living with cancer and their family and friends. We collect personal data in order to provide those services, this includes through our Cancer Support Specialists, Psychologists, Benefits Advisors, Fundraisers and our Online Centre and Riprap. This information is managed separately from other data provided to the charity.

Cancer Support Specialists, Psychologists and Benefits Advisors will have access to sensitive personal data about your health when you speak, email or send an instant message to them. However this information will only be what you choose to share with them. They will use this information to answer your questions and give advice or guidance. We collect anonymised data on who visits or uses our centres in order to monitor how well our services meet the needs of people in the local area. We may also use it for training, quality monitoring or evaluating the services we provide. Our Psychologists collect information on how they are supporting you in the form of session notes. These are stored securely and in a manner that conforms to all relevant legal and professional requirements.

The Online Centre and Riprap asks you to provide your email address when you register and may contact you about administrative issues and changes to the forum.  When this information is obtained, we may seek your consent to use your email address to send you information about our work.

Posts to the forum are anonymous but are likely to contain sensitive information.  We advise users to be careful not to post information which would allow them to be identified.

Maggie’s Centre-based staff are all bound by a Confidentiality Agreement and adhere to NMC and HCPC Codes of Professional Conduct at all time. We will only share your details in exceptional circumstances where legally or professionally required, for example where a child reports abuse, or someone reports serious self-harm or a serious intention of harming someone else.

We may also collect and retain your information if you send feedback about our services or make a complaint. 

9. Children's data

We collect a minimal amount of information from children, and ensure this is managed in a way which is appropriate to the age of the child. The information can be anonymised visitor data about when they visited the centre, who they came to the centre with and what members of our staff they saw during their visit. But it can also be sensitive personal data - of children who attend our counselling sessions, who speak to Cancer Support Specialists or attend one of our Kids/Teen Days.

Where appropriate we will seek consent from a parent or guardian before collecting information about children and we would only have access to information that the parents/guardians or child themselves choose to share. This information would be stored and used in accordance with legal and professional standards and only shared with a third party in circumstances where legally or professionally required such as Child Protection concerns.  

10. Use of cookies

We want to make access to our website and what we offer online easy, useful and reliable. Sometimes this involves placing small amounts of information on your computer or mobile phone known as cookies. Cookies cannot be used to identify you personally.


These pieces of information are used to improve services for you through, for example:

  • Enabling a service to recognise your device (your computer, phone or tablet for example) so you don't have to give the same information several times during one task, like submitting a form.
  • Recognising that you may already have given a username and password so you don't need to do it for every web page you subsequently access on our site.
  • Measuring how many people are using our services, so they can be made easier to use and there's enough capacity to ensure they are fast.

You can view what cookies are stored on your computer, remove them or stop them being placed in the future. This is different for each web browser and device. To find out how to do this for your device’s web browser, search for ‘cookies’ in your browser’s help menu.

10.1. Cookies we use

 

Google Analytics

We use Google Analytics to measure the number of visitors we have to our website and what content they use most. This helps us ensure that the website continues to meet the needs of our visitors and they can find information quickly and easily. It does not identify individual users but measures the overall behaviour or our visitors.

Cookie names: _utma, _utmb, _utmc, _utmz
Expires: up to 2 years after visit so new and returning visitors can be distinguished

 

sIFR (or Scalable Inman Flash Replacement)

Our site makes use of Flash to display fonts that aren’t necessarily installed on your computer. This cookie is set once the fonts are loaded to prevent the need to keep re-loading them.

Cookie name: sifrFetch
Expires: at end of browsing session

 

Sessions (JSESSID and User)

Session cookies are set once you have logged in with your username and password, so you don't have to do it for every web page you navigate to on our site. This information is stored as a random string of letters and numbers.

Cookie names:  JSESSID, User
Expires: at end of browsing session 

11. Disclaimer

Although we believe that you may benefit from what you may find through use of the Internet, Maggie's Centres can accept no responsibility for the content or accuracy of the information you may find, and would strongly advise you to discuss your findings with your doctor or a member of the Centre staff to help you place your findings in a proper perspective.

We place no limits on where you may look but the providers of the information may limit this themselves. Much of the information you find will have been written by and for researchers and may be mainly statistical in nature. Nevertheless we believe that there is useful information to be obtained from searching the Internet, and would encourage you to search.

12. Amendments

We may change this Privacy Policy from time to time.  If we make any significant changes in the way we treat your personal information we will make this clear on the Maggie’s Website or by contacting you directly.

This Privacy Policy was last updated in April 2017.

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